Política de reembolso

Welcome to Breeze Cosmetics refund policy. We want you to shop with confidence and worry less.

Due to the nature of the products, we do not grant returns. This applies to products that haven't been used yet, because we can't determine if the product has been altered upon return.

We do grant refunds in the following cases:

Defective Goods

If you receive defective goods please report the incident within 48 hours of tracked delivery/receipt, providing order tracking numbers, images of the original packaging, any damages to the product, and the original packing slip. Only refunds or replacements are viable in this case. Email all details to mysilicondreams@gmail.com with a request for a replacement, store credit, or refund.

We’ll provide replacements on damages that happened during formulation, but not for products that were damaged through neglect or everyday use

Lost Shipment

    If your parcel is lost, make claims with the postal service handling the the delivery. You can find out who is handling your package using your tracking number. 

    If the parcel is returned to sender due to an address error, we will contact you and ask you to confirm your address. Shipping will have to be paid by the customer

    If after 30 days from your purchase date you haven't received your item, and it hasn't arrived in your order destination's country and is also not at the fault of your local carrier, we consider a parcel lost by our international partners and we will replace your purchase with either the same or a like-kind product or a store credit at our discretion. Email us at mysilicondreams@gmail.com if you haven't received your order after 30 days so we can provide you with an adequate replacement.

    Exemptions from Refund and Return

    All items "On Sale" are exempt from refunds.

    Several types of goods are exempt from being returned, refunded or exchanged due to their product nature. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous and materials, or flammable liquids or gases. 

    Additional non-returnable and non-refundable items: 

    • Gift cards¬†
    • Downloadable software products¬†
    • Health and personal care items
    • All cosmetics and makeup items

    Refund Process

    Once you request a refund, we will inspect your case and let you know if you're eligible for a refund or not.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at mysilicondreams@gmail.com. 


    Can I return a gift that was purchased for me?

    Unfortunately, for this we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!

    Once your product arrives in your country and passes customs, your local carrier adds a new tracking number. If your parcel gets lost by your country’s local carrier, visit your local carrier's website to file a lost claim using your tracking number. Your local carrier is listed with your tracking number once logged after custom clearance.

    Rest assured, we will always do our very best to make sure you receive your order - no matter how long it takes in these challenging times. However, we would also like to point out that we will dispute every refund or chargeback attempt based on our terms and will provide banks with proof to support our case. Late delivery is not a valid reason for cancelation or a refund.