FREE SHIPPING ON ORDERS OVER $69

Política de reembolso

Welcome to MySiliconDreams refund policy. We want you to shop with confidence and worry less. We have general refunds and returns, but there are exceptions, so please make sure to read the policy. MySiliconDreams reserves the right to refuse any returns at any time.

Generally, a refund and return is available up to 14 days after receipt. Pl. ease read below if you qualify. To receive a refund, product must be returned in that case. Return shipping and a restocking fee of USD20 will be paid by the customer. DO NOT RETURN ITEMS TO SENDER'S ADDRESS or any other addresses seen on the site. Please contact our customer support for further assistance  We are also practicing low carbon footprint policies based on customer demand. So we ask to consider either recycling or making a gift.

Defective Goods

If you receive defective goods please report the incident within 48 hours of tracked delivery/receipt, providing order tracking numbers, images of the original packaging, any damages to the product, and the original packing slip. Only refunds or replacements are viable in this case. Email all details to mysilicondreams@gmail.com with a request for a replacement, store credit, or refund.

Replacement

Replacements are granted only if your parcel is 

  • Lost outside of the country destination
  • Canceled shipment by supplier or shipper
  • Returned to the sender by our suppliers or by any of our international logistic partners
  • Defective goods

If your parcel is lost after arriving in your country, make claims with your local postal service using your tracking number. 

If the parcel is returned to sender due to an address error the customer will have to repay shipping if they want to have it reshipped.

If after 30 days from your purchase date you haven't received your item, and it hasn't arrived in your order destination's country and is also not at the fault of your local carrier, we consider a parcel lost by our international partners and we will replace your purchase with either the same or a like-kind product or a store credit at our discretion. Email us at mysilicondreams@gmail.com if you haven't received your order after 30 days so we can provide you with an adequate replacement.

Exemptions from Refund and Return

All items "On Sale" are exempt from refunds.

Several types of goods are exempt from being returned, refunded or exchanged due to their product nature. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous and materials, or flammable liquids or gases. 

Additional non-returnable and non-refundable items: 

  • Gift cards 
  • Downloadable software products 
  • Health and personal care items
  • All cosmetics and makeup items (We’ll provide replacements on damages that happened during formulation, but not for products that were damaged through neglect or everyday use)

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mysilicondreams@gmail.com. 

Return Shipping

To return your product, send us an email to mysilicondreams@gmail.com and ask us for our warehouse address for return shipping.

You will be responsible for paying for shipping costs when returning an item. Shipping costs are non-refundable.

Depending on availability and your shipping address, the time it may take for your exchanged product to reach you may vary between two to four weeks.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we receive your returned item.

Changes to our policies may occur frequently without notice.

Please refer to our shipping policies for more details. Changes are updated according to shifting customs, trade, and logistic realities and regulations.

Other

Can I return a gift that was purchased for me?

Unfortunately, for this we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!

Once your product arrives in your country and passes customs, your local carrier adds a new tracking number. If your parcel gets lost by your country’s local carrier, visit your local carrier's website to file a lost claim using your tracking number. Your local carrier is listed with your tracking number once logged after custom clearance.

Rest assured, we will always do our very best to make sure you receive your order - no matter how long it takes in these challenging times. However, we would also like to point out that we will dispute every refund or chargeback attempt based on our terms and will provide banks with proof to support our case. Late delivery is not a valid reason for cancelation or a refund.